Client Case Study #1: $75 Washer Repair!

Welcome to our new client case study series. This blog post is #1 in a new series that will focus on specific case studies of appliance repair jobs we did for clients around the island. We never used to take the time to film or photograph our jobs when fixing appliances but with the age of the internet upon us we discovered taking these photos and recording videos is great for sharing our services on social media. We want people like you seeing our website for the first time to look at what we do and say, "Hey, maybe I'll call these guys to fix my appliance, too."

After all, Appliance Repair Victoria has been operating since 1988, and so we were repairing appliances around Victoria long before there were cameras on our pocket phones. Now that we're serving a younger generation who is owning their own appliances for the first time, we may be old but we're not stubborn enough as to refuse to move with the times. So if you're here because you saw us post on Instagram or searched for service on Facebook, then welcome! To show you what we're all about, our first client case study is going to show you how we repaired this client's clothes washing machine for the low cost of $75. The typical washer repair cost can range from $125 to $250 but because this problem was so simple to fix, which is sometimes the case for many clients, they only had to pay the initial $75 diagnosis fee. We had the spare part in our work van already and didn't bother charging for it because it's such a cheap easy part to replace, and the repair took little to no time at all. The appliance works great again, and here is how we did it:

See anything wrong with this appliance?

Do you see what's wrong with this appliance? It can be hard to spot from this angle because the light isn't sheening off the water all over the floor, but yeah there's water all over the floor. Now look at the same appliance from another angle to see why.

See what's wrong now?

The client called us stating that her washer was leaking. After pulling the washer out on sliders so we didn't damage the wet floor, we immediately saw what was wrong. The drain tube was detached. Upon further inspection, we saw that it had come detached because hair was clogging the filter. We cleaned the filter and quickly got the new aforementioned replacement part--a drain hose. Other case studies we'll show in the future will surely be the much more complex than this, as we don't get easy jobs like this every day, but this case study really illustrates what we said in our last blog post about repairs sometimes being as simple as replacing a single part. After replacing the hose, we turned the washer on and this is what we saw.

It works! No more leaking water.

The washer was working great again! The client ran some loads just to test it and was beyond pleased with the service and especially the low repair cost of only $75. We told her if the hose ever disconnects for some reason in the future again, we'll come fix it for free, because we provide a free 1 warranty on every repair. Lastly, here is an image of the new hose we attached.

The gray hose is the new drain hose we attached

This washer we repaired was a GE appliance. But we also fix all brands of appliances, so no matter what's wrong with your washer and no matter what brand it is, we can fix it! And the repair might be as simple as replacing a single part! Thanks for reading and considering us. We always look forward to meeting new clients and applying our expertise to make appliances work great again.

If you want to see even more about this client case study, check out this YouTube video we made about it:
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Thanks again for reading! We're always here, open 7 days week. So let us know if you have any questions about your appliances.