Welcome to our new client case study series. This blog post is #1 in a new series that will focus on specific case studies of appliance repair jobs we did for clients around the island. We never used to take the time to film or photograph our jobs when fixing appliances but with the age of the internet upon us we discovered taking these photos and recording videos is great for sharing our services on social media. We want people like you seeing our website for the first time to look at what we do and say, "Hey, maybe I'll call these guys to fix my appliance, too." After all, Appliance Repair Victoria has been operating since 1988, and so we were repairing appliances around Victoria long before there were cameras on our pocket phones. Now that we're serving a younger generation who is owning their own appliances for the first time, we may be old but we're not stubborn enough as to refuse to move with the times. So if you're here because you saw us post on Instagram or searched for service on Facebook, then welcome! To show you what we're all about, our first client case study is going to show you how we repaired this client's clothes washing machine for the low cost of $75. The typical washer repair cost can range from $125 to $250 but because this problem was so simple to fix, which is sometimes the case for many clients, they only had to pay the initial $75 diagnosis fee. We had the spare part in our work van already and didn't bother charging for it because it's such a cheap easy part to replace, and the repair took little to no time at all. The appliance works great again, and here is how we did it: Do you see what's wrong with this appliance? It can be hard to spot from this angle because the light isn't sheening off the water all over the floor, but yeah there's water all over the floor. Now look at the same appliance from another angle to see why. The client called us stating that her washer was leaking. After pulling the washer out on sliders so we didn't damage the wet floor, we immediately saw what was wrong. The drain tube was detached. Upon further inspection, we saw that it had come detached because hair was clogging the filter. We cleaned the filter and quickly got the new aforementioned replacement part--a drain hose. Other case studies we'll show in the future will surely be the much more complex than this, as we don't get easy jobs like this every day, but this case study really illustrates what we said in our last blog post about repairs sometimes being as simple as replacing a single part. After replacing the hose, we turned the washer on and this is what we saw. The washer was working great again! The client ran some loads just to test it and was beyond pleased with the service and especially the low repair cost of only $75. We told her if the hose ever disconnects for some reason in the future again, we'll come fix it for free, because we provide a free 1 warranty on every repair. Lastly, here is an image of the new hose we attached. This washer we repaired was a GE appliance. But we also fix all brands of appliances, so no matter what's wrong with your washer and no matter what brand it is, we can fix it! And the repair might be as simple as replacing a single part! Thanks for reading and considering us. We always look forward to meeting new clients and applying our expertise to make appliances work great again. If you want to see even more about this client case study, check out this YouTube video we made about it: Thanks again for reading! We're always here, open 7 days week. So let us know if you have any questions about your appliances.
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The difference between your appliance not working and your appliance working could be as simple as replacing a single part. We're honest about this when diagnosing appliances because we love saving our clients money. For example, if all your dryer needs is a new drive belt, we'll deliver the part and replace it for you.
Common appliance parts we replace during repair services include: control boards, circuit boards, fuses, door seals, gaskets, thermal fuses, defrost heaters, drain tubes, clutches, shock absorbers, evaporator fans, evaporator fan motors, door divider springs, belt tensioner pulleys, inlet hoses, condenser fans, range clocks, stove coils, float switches, igniters, burners, heating elements, pulsators, dryer baffles, water inlet valves, lightbulbs, LEDs, and the list doesn't stop there. We don't expect you to know what all this stuff is, but we're listing the common parts here to illustrate that if all your appliance needs is a new part then the cost of fixing it could be a lot lower than expected. Sometimes we can even repair a broken appliance part on the spot instead of needing to replace it. In either case, we look for the best solution when fixing appliances, which typically means replacing one part which is the most ideal for saving money. To find out what we can do to fix your appliance and what parts you might need to replace, order a diagnosis today. A member from our friendly staff can arrive to assess your appliance. We won't know until we get there, but the repair could be as simple as replacing a single part. The Benefit of Mobile Appliance Repair and How it Impacts People in Victoria BCEver since I started working at this company, seeing the wonders of mobile appliance repair has impacted me greatly. But today we're not writing about me. We're writing about how my coworkers and I believe fast and affordable appliance repair services helps our community and why we strive to make these services available. Older appliances that don't have a warranty can malfunction with wear overtime. When these appliances break down, it's easy to panic. But just like how a plumber is always there to fix a bursting a pipe or an electrician is there to to fix a disconnected wire, appliance repairmen are there with the right tools, knowledge and replacement parts to make sure the problem is fixed. Not every company will do it fast and affordably, however. At Appliance Repair Victoria, we like to see companies heling the community by being reliable with fair pricing. When a city block in Victoria BC has several households with appliances that aren't working, the effects compound and can be noticeable from an observant eye. If this city block didn't have affordably priced appliance repair services, one family might use the microwave for a week because they can't afford an oven repair, and a student walking down the street might have wrinkly clothes because her parents' dryer broke. We understand these problems, and enjoy the thought of helping our communities around lower Vancouver Island when we arrive in a timely manner, often even on the very same day the customer contacted us, and service the broken appliance so that it works again for its owners to enjoy. We see that these services benefit locals and have appositive impact. With fast and affordable appliance repair service that comes straight to your door anywhere in south Vancouver Island, the kids' soccer uniforms can be washed in time for the game; the oven can get hot enough to cook the Christmas turkey on grandma's favorite settings; the beverages in the fridge can stay cool on a long summer day; the roommates don't need to argue over who's doing the dishes tonight because the dishwasher works again! This is why we strive to make our service fast and affordable, for the simple reasons like these. The benefits of calling Appliance Repair Victoria is that our appliance repair services come fast and affordable on the same day. We service all brands and types of appliances, so you don't need to wonder if we service the specific brand of your appliance - because we do! We like to answer all your questions and provide a free cost estimate right over the phone. Our diagnosis fee is only $75 and then this goes towards the final repair cost. We also provide a free 1 year warranty on all repairs so that your cost covers all future repairs for up to a year, but we're confident you won't need to use the warranty because we're also reliable with 36 years of experience making broken appliances work like new again. The best part is, we come straight to your door, so you can get affordable appliance repair service in Victoria BC now. All you have to do is call (778) 400-2049.
Thanks for reading. Leave a comment down below about any other topics related to appliance repair you'd like us to discuss on our blog in the future. Today we want to tackle one of our other most frequently asked questions: "How much does appliance repair cost in Victoria BC?"
As appliance repair experts better known as "Appliance Repair Victoria", we're in a good position to answer this question accurately. The answer: The cost of appliance repair in Victoria BC depends on factors such as travel time, labor time, and replacement parts needed. We charge an initial $75 diagnosis fee to determine what's wrong with your appliance, and then this fee goes towards your final bill for the repair, which typically ranges from $180 to $225 on average per appliance in Victoria BC. Additional info: Appliance repair should always cost less than 50% of the cost of purchasing a new appliance, if you wish to save the most money long-term. This is what we call the "50% rule". We're honest about this because, like we mention in our last blog post, we have a passion for customer satisfaction, and we like to be completely transparent with our clientele. Once we fix your appliance, it comes with a free 1 year warranty. And if you like our service and how affordable it is, please consider leaving us a review. We hope this information helps. The team at our Victoria-based company repairs household kitchen appliances with a passion for quality and customer satisfaction. While it's easy to say and read on paper, showing you can only be done first-hand. For now, our words will have to suffice, until the moment you need household kitchen appliance repair in Victoria BC and call (778) 400-2049 to see the truth first-hand. If we were to pretend words suffice, we'd explain all the reasons why we're passionate about quality and customer satisfaction. Like in our last blog post, the reasoning behind what we're saying has a lot to do with our history in the city of Victoria itself. We understand that our business wouldn't exist without Victoria and all the wonderful people who live here and use our services. Now we know it sounds corny that we strive for quality and customer satisfaction because we're grateful, it's still true. We're also looking to make Victoria a better place to live, be it for a new family or grandparents who have been here for decades. And if we can make Victoria better starting in the household kitchen, then that's what we'll do, and that's what we've been doing since 1988.
We're passionate about quality and customer satisfaction when providing household kitchen appliance repair services because (1) we want to pay back our communities for their decades of loyal business, (2) we want to make Victoria a better place to live, starting in the kitchen, and (3) it's simply what we're good at. While we make a conscious effort to see that our repairs are of high quality to satisfy our customers, our passion for the most part takes the reins for us, making it easy to provide quality because it's all we can do. Chali T. the owner, as he stares over my shoulder as I write this on a slower day than usual, thinks it would honestly be harder to force bad quality work than it would to effortlessly provide quality work, because that's the power that passion has. Think of a book writer's passion for storytelling, for example. A book writer with a passion for good stories would suffer internally by producing a bad story, just like how a household kitchen appliance repairman would suffer internally from performing poorly on a job. We hope this all makes sense and helps to convince you of our passion, but like we said at the beginning of this post we also know that words don't suffice. So if you're ready to see passionate household kitchen appliance repair first-hand, get in touch with Appliance Repair Victoria today, and we'll show you. Thanks for reading our blog. The reason behind our business name...It's no secret our company provides appliance repair service in Victoria BC. But there's more than just that to explain the reason behind our branding. Like our service results, we wish to be as straightforward and transparent with our clients as possible. We don't beat around the bush when it comes to presenting tailored solutions to our customers in need of them. We're honest and straight to the point. And so is our business name.
Our company is called Appliance Repair Victoria because we see ourselves as the ultimate solution to all appliance repair needs in Victoria. However, there's a bit of history behind the choosing of our business name that we've never shared publicly before. But we're sharing it here, today, on our very first blog post, for the world to know. The real reason we chose Appliance Repair Victoria as the name of our company is the same reason the City of Victoria itself was name. In fact, when creating our business model back in 1988, we even considered name the company "Queen Victoria Appliance Repair". Also, "Appliance Repair, Victoria!" was a consideration, but, like we said, we like to get straight to the point, so "Appliance Repair Victoria" was our final choice, and it's the same name we've had for nearly 40 years. Queen Victoria died in the year 1901. We weren't alive when that happened, but our grandparents were, and they made sure we knew about it. Queen Victoria was often described as being warmhearted and friendly. That's exactly how we strive to be when we serve our customers. We're grateful for the amazing city, and want to show that thanks by paying homage to its history and heritage. We love Queen Victoria, and without her, we wouldn't have such an awesome business name. So thank you Queen Victoria, for being the inspiration behind the naming of our glorious, clean, and cultured city, and for inspiring history to create such a lovely city in the first place. And thank you, our beloved reader, for caring enough to read and for visiting our new blog. We hope to turn this blog into an informative source for appliance-related consumer information over the years to come, so stay tuned. |
The writersThis blog is written by several members of the team at Appliance Repair Victoria, south Vancouver Island's appliance fixing pros since 1988. Archives
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